Privacy policy

1. Overview

Vitosha SnowKite School ("we", "us") is committed to protecting your personal information. This policy explains how we collect, use and protect your data when you use our website and services.

The data controller is ACTIVE MIND ELEMENTS LTD, the company that runs Vitosha SnowKite School: UIC 208876474, registered office 27 Banat St, Lozenets, Sofia 1407, Bulgaria, represented by its manager Yordan Stanislavov Rangelov. Contact: info@snowkitevitosha.com.

2. What we collect

• Personal details: name, email address and/or phone number
• Enquiries: the name, email address and message you send through the enquiry form
• Technical data: IP address, browser type, operating system, pages visited

3. How we use it

• To handle your bookings and enquiries, and to reply to you
• To improve our website and services
• To meet legal obligations

We do not sell your data or pass it to third parties for marketing.

4. Data processors

We use the following providers, who process data on our behalf:

• Vercel Inc. — website hosting and privacy-friendly visit statistics
• Supabase — storage of enquiries and bookings
• Resend — delivery of email to the instructor about new enquiries

Each processes data under a data processing agreement and applicable law.

5. Cookies and analytics

We use privacy-friendly visit statistics that set no tracking cookies and build no visitor profile. We do not use third-party advertising or tracking cookies.

6. Retention

Enquiry and booking data is kept for up to 3 years after last contact, for accounting and insurance purposes.

Technical logs, including the rate-limiting records, are kept for up to 90 days.

7. Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction.

8. Your rights

You have the right to access, correct, delete, restrict processing of, and port your data, and to object to processing.

If you believe we are handling your data unlawfully, you can complain to the Bulgarian Commission for Personal Data Protection (cpdp.bg).

9. Contact

Questions about this policy: info@snowkitevitosha.com or +359 88 456 3319.